FAQ

Where can I buy the products?

You can buy the products that are right for you right here, on our official website. We ship directly to you throughout Italy via GLS courier; shipping is free for orders over €30, regardless of the number of products purchased.

If you prefer a physical store, you can find the one closest to you on the store page.


What payment methods do you accept?

We accept all major online payment methods in a secure and certified way. You can choose the method you prefer from the following:

Mastercard
American Express
Maestro
Apple Pay
Bancontact
Google Pay
iDeal
Shop Pay
PayPal
Cash on delivery


Is it possible to pay on delivery?

Yes, by choosing cash on delivery as a payment method; a surcharge of €4.50 will be applied to your account to cover the service costs.


What can I do if the products do not match my expectations and / or are damaged?

For any eventuality, you can get in touch with our support service, who will carry out the necessary checks and proceed with the correct procedure, whether refund or return.


I don't know which product is best for me, can I get help?

That’s what we're here for! Alkemy offers a live consultancy service during shop hours via the convenient chat feature on the site. Alternatively, you can write to us about your concerns on the contact page.




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