Returns and refunds

CONSUMERS' RIGHTSInformation relating to the exercise of the right of withdrawalRight of withdrawalThe customer has the right to withdraw from this contract within 14 days without giving any reason.The right of withdrawal is, however, excluded in the cases provided for by art. 59 of legislative decree 206/2005; these include, in particular, the supply of sealed goods that are not suitable to be returned for hygiene reasons or reasons related to health protection, if such goods have been opened after delivery. Therefore, due to their completely natural composition, returns of alkemy products will be accepted only if the seal that closes their packaging has not been broken or tampered with. The withdrawal period expires after 14 days from the day on which the customer, or a third party designated by them (other than the carrier), acquires physical possession of the last product, piece, or lot in the same order.To exercise the right of withdrawal, the customer must inform us of their decision to withdraw from this contract by means of an explicit declaration (such as a letter sent by post, fax, or email), to one of the following addresses:Arkavita s.r.l., in Torino, via Alfieri 6, c.a.p. 10121Fax. 011/5581770Email clienti@myalkemy.itCertified email address arkavita@legalmail.itYou may use the attached model withdrawal form to do this, but it is not compulsory.In order to comply with the withdrawal time limit, the customer simply needs to send us the notification of withdrawal before the expiry of said withdrawal period.Effects of withdrawal. If the customer withdraws from the contract, all payments made to us will be reimbursed in full, including any delivery costs (except additional costs incurred where you have chosen a delivery method other than our least expensive standard delivery method), without undue delay and in any case no later than 14 days from the day that we are notified of your decision to withdraw from the contract. Refunds will be made using the same payment method used for the original purchase, unless the customer expressly agrees otherwise; in any case, refunds are processed at no additional cost to the customer. Refunds may be suspended until we receive the returned items or until we receive proof from the customer that the items have been dispatched, whichever happens first.Items must be shipped and/or handed directly to us with no undue delays and in any case within 14 days from the day on which you notified us of your withdrawal from this contract. To comply with this deadline, you must send the goods back before the 14-day period expires.The direct costs of returning the goods will be borne by the customer.For goods for which the right of withdrawal can be exercised, the customer is only responsible for any decrease in the value of the goods resulting from any handling of the goods other than what was necessary to establish the nature, characteristics, and functioning of the goods.Model withdrawal form(fill out and return this form only if you wish to withdraw from the contract)— Recipient: Arkavita srl – Via Alfieri 6, Torino TO – tel. 011/5581755 – fax 011/5581770 – email clienti@myalkemy.it – certified email address arkavita@legalmail.it:— I/we (*) hereby notify you of my/our (*) withdrawal from the contract of sale of the following goods / services (*):— Ordered on (*) / received on (*)— Name of consumer(s)— Address of consumer(s)— Signature of consumer(s) (only if this form is sent on paper)— Date(*) Please delete as appropriate. ”

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